What is the difference between "making the right product" and "making the product right", and why does the order matter?
"Right product" = solving the actual problem (effectiveness); "product right" = building your chosen solution well (efficiency) — and there's no point building the wrong thing flawlessly.
These are two distinct questions that are easy to conflate:
- Making the right product — "Is this really the problem?" It asks whether you are even solving the correct problem in the first place. This is about effectiveness (doing the right thing).
- Making the product right — "We have a problem and need a solution for it!" It assumes the problem is settled and focuses on executing the solution well. This is about efficiency (doing the thing right).
The stereotype is that one mindset jumps straight to "we need a solution" while the other keeps asking whether the stated problem is the real one. The recommended order is right product first, then product right: confirm you're aiming at the true problem before pouring effort into polished execution — a beautifully engineered answer to the wrong problem is wasted work.
Tip: Effectiveness before efficiency. Do the right thing, then do it right.